FAQ

FAQ:

1. How do I place an order?
Click the online catalog tab. Choose your category, then your product. Add products to you cart, add discount code if applicable, then click check out. You will be transferred to the pay pal screen, where you sign in or register, then pay. Receive your purchase confirmation email.

2. I see that you accept paypal. Do you accept any other form of payment?
Yes. We accept Visa, Mastercard, American Express and Discover by phone and in person, and we do welcome your checks. To excercise either of these options, we ask that you phone in your entire order. Mail your checks to: SB Holdings, USA, Inc., PO BOX 846, Loganville, GA 30052.The process time for checks has been reduced to only 3-5 working days.

Call us at 1.888.617.3783 10 am to 4 pm M-F.

For 501-3-C tax exempt status, please forward us your state and tax exempt paperwork.

3. Can I buy Attendant Supply products anywhere else?
As of December 5, 2013, some of Attendant Supply products can be purchased on Amazon.com. However, to be in compliance with Amazon guidelines and regulations, item combinations, pricing, and shipping methods may be different there than those on our site.

4. What items are included in the Service Tote?
The Service Tote comes equipped with 2 vacuum flasks, for hot or cold liquids. All of the compartments inside are suited to hold icons you buy from us, or your own. Optional upgrades are:
1 LED light
1 Combination Lock
3 Glasses
2 Mugs
12 Towels (Personalization Offered)
Name Plate

6. Where is Attendant Supply located?
Attendant Supply is located in Atlanta, Georgia.

7. What hours can I reach a customer service agent?
Customer service hours are M-F, 10 AM - 4 PM, EST, Sat and Sun by Appt. only.

8. I am attempting to make a purchase online, and am having difficulty with the check out cart. What should I do?
You should call one of our customer service agents immediately. We have found that the different browsers respond differently with our site from time to time. Call us at 1.888.617.3783 and one of our representatives will be happy to help out.

9. What is your return policy?
Due to the intimate nature of our business, we offer exchanges on damaged goods only within 3 days of purchase. No refunds on E-classes or seminars. Transfers only. Attendant Supply must be notified in writing (time stamped email is acceptable) 3 hours prior to meeting start for transfer.

10. How will my order be shipped?
Your order will be shipped Fed Ex Ground. Please note: Attendant Supply sends confirmation ship emails (to the email address that you provide to us) with tracking numbers once your order has left our warehouse. Our Fed Ex Ground ship method is a "no signature required" delivery, which means Fed Ex reserves the right to leave your order is the most obvious place; most likely at your front door. Neither Fed Ex nor Attendant Supply will be held responsible for shipments once they are delivered.

11. Can I buy Service Tote replacement parts?
Yes. However, after the 14 days free exchange period has lapsed, you must purchase replacement parts.

12. I placed an order and had a sales rep meet me to deliver it. Why was I still charged for delivery?

Because of our white glove customer service standards, Attendant Supply will sometimes hand deliver an order if time is of the essence and a customer needs a product immediately. However, Attendant Supply does not currently offer a delivery service. If we agree to deliver an order to save you time or beat a deadline, delivery charges will apply.

Anything we missed? Email us and we will be happy to get an answer for you!